The Microfinance Association has adopted the following core values

Service excellence

• We strive to provide excellent service to members
• To listen to feedback
• Continually review and improve performance

Governance

•  We operate the highest standard of corporate governance
• Transparency

Leadership

• Standard- setters and leaders of the microfinance profession
• We provide members with relevant information and encourage them to continually improve their knowledge, skills and performance at work

Representation

• We strive to raise the profile of microfinance professionals
• We strive to increase a sense of professional pride among members

Integrity

• conduct ourselves fairly and honestly
• keep our word
• build trust by maintaining high standards in our conduct

Professionalism

•  enhance the professional standards of the microfinance industry
•  identify best practice and apply it to service delivery
• be accountable for our decisions
• work together as a team to achieve shared objectives
• use funds wisely and provide value for money

Respect

• treat others the way we would wish to be treated
• be open and transparent
• Respect the diversity of the organisation