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Certified Branch Manager Training Programme for Microfinance Institutions

Nairobi - Kenya

9 December to 12 December, 2019

Cost: $500 per delegate

Key information
The Branch Management programme is for Retail Managers, Branch Managers, Assistant Branch Man-agers, Branch Manager Candidates, and anyone responsible for the direction and development of a branch. Important to stress that successful microfinance institutions have branch leaders who are focused on motivating and engaging the team, building and increasing loyal customer relationships, mitigating risks through compliance and regulatory adherence, and accomplishing retail-banking goals.


The Microfinance Association and the Financial Inclusion Advocacy Centre have developed this training programme on Branch Mangers based upon over twenty years consulting experience.

The Branch Management programme will focus on the critical success elements of managing and leading a performance focused team.

Each workshop is designed either as a series or as a stand-alone, checklists, job aids, case studies, and “real world” situations.

This programme provides Branch Managers and the branch manage-ment team with current, proven solutions to managing a successful branch today.

In essence, the Branch Manager is the business manager. On-going education, training, and networking are essential in developing successful the branch management in today’s ever-changing environment.

Why attend?
  • Develop and Implement Branch Management plans
  • Discover Individual Leadership and Management Styles
  • Ensure Regulatory Compliance and Operational Adherence
  • Mitigate Risks
  • Grow the Banking Branch
  • Explore Proven Sales, Service, and Relationship Building Skills and Tools
  • Motivate and Boost Employee and Team Success
  • Manage Challenging Situations with Team Members and Customers
  • Strengthen Communication and Day-to-Day Effectiveness
  • Increase “Bench Strength” in the Branch
  • Determine Critical Branch “Best Practices
  • Microfinance operations
  • Microfinance products
  • Loan management
  • Financial Management
  • Relationship Management
  • People management
  • Performance management
  • Customer service quality
  • Developing best practices
  • Leadership


December 9
December 12
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